1.1 Foreword
Tiptrans is a global provider of package and mail forwarding services, as well as package consolidation options for international shipping. When you create an account with Tiptrans, you will be given a unique address at your preferred location where you can have your packages delivered. As soon as Tiptrans receives a package for you, we will send you a notification and update your account page with the package details. Once you have taken advantage of the services available through your account, completed the required customs forms, and selected your shipping method, we will send the package to your international address according to your instructions. Tiptrans offers two types of accounts: a Standard plan (free of charge) and a paid Premium plan. The Standard plan provides basic package forwarding services, while the Premium plan comes with a range of additional benefits such as lower fees (some of which are waived entirely), bigger storage space and more. The Business Premium plan also includes priority processing and handling, as well as dedicated account management.
Tiptrans may use other companies to handle customers' packages in different countries as part of its shipping and fulfillment services. The identity of these companies is an internal matter and does not concern the customer. The customer's relationship is solely with Tiptrans Limited, based in Hong Kong. Tiptrans is responsible for ensuring that the customer's packages are handled in accordance with all applicable laws and regulations and with the highest standards of service.
2.1 User Agreement
This User Agreement (‘Agreement’) is a legal agreement between you (referred to as ‘you’ or ‘Customer’) and Tiptrans Limited. This Agreement governs your use of the Tiptrans website, referred to in this Agreement as ‘Tiptrans.com’ or the ‘Site,’ or ‘Company‘ and Tiptrans services. All services provided by Tiptrans are described on Tiptrans.com and are collectively referred to in this Agreement as ‘Services.’ As a condition of your use of this Site and Services, you represent and warrant to Tiptrans that you will not use this Site or the Services for any purpose that is unlawful, immoral, or prohibited by these terms, conditions, and notices.
This Agreement supplements the terms and conditions of the Services described on the Site. By accessing the Site or opening a new account with Tiptrans.com, you agree to be bound by and become a party to all the terms of this Agreement. If you do not agree with the terms and conditions in this Agreement, you may not use Tiptrans.com or its Services.
From time to time and as needed or required by law, we may amend, modify, or change the terms of this Agreement by making those changes directly to the Agreement on this Site. These changes take effect when they are posted to the site. By continuing to access or use Tiptrans.com after any such amendment, you agree to be bound by the terms of the amended Agreement.
Please read the entire terms and conditions of use carefully before you use Tiptrans.com. If you do not agree to all the terms and conditions, you may not use the site. By using the site, you are deemed to have read and accepted these terms and conditions and are at least 18 years of age.
2.2 Our Privacy Policy
The information that we obtain through your use of any portion of the Site, whether through the registration process or otherwise, is subject to the privacy policy posted on the Site (‘Privacy Policy’), which is incorporated within this Agreement for reference. You may access the Company Privacy Policy on this link: https://www.tiptrans.com/privacy-policy. The Privacy Policy describes our collection and use of the information you provide to us, including our respective rights relative to that information. Please review the Privacy Policy before you use the Site. If you are unwilling to accept the terms and conditions of the Privacy Policy, please do not use the Site.
3.1 No License
Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of Tiptrans's content or any third party's content. Any rights not expressly granted herein are reserved.
You agree not to use the Site or the Services to:
a/ Harm or threaten to harm Company or users in any way, including by using information you find here to compete against Company;
b/ Impersonate any person or entity (including Company or its agent), or falsely state or otherwise misrepresent your affiliation with a person or entity;
c/ Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other rights;
d/ Violate any law (whether local, state, national, or international), whether or not intentionally;
e/ Forge Internet protocol headers or otherwise manipulate identifying information in order to disguise your identity;
f/ Provide fraudulent, inaccurate, or incomplete information to Company or any shipping service or government agency;
g/ Interfere with or disrupt the Services, the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site;
h/ Collect or store personal data about other users;
i/ Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law;
j/ Post or cause to be uploaded to Company's computer servers or network any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
k/ Use a name that is not your real name for registration purposes;
l/ Or use any of the Company warehouse addresses as your business address. Company does not allow individuals or businesses to use their Company address and suite number as their business address. Company will not aid in the verification of any business address where a Company address and suite number has been provided. If you are found to be using one of our warehouse addresses as your business address, Company has the right to suspend or terminate your access and refuse you any and all use of the Site and the Services.
3.2 No Automated Queries
You may not send automated queries of any sort to the Site without express permission in advance from Company. Note that ‘sending automated queries’ includes, among other things:
Using any software that sends queries to the Site to determine how a website or web page ‘ranks’ for various queries;
a/ ‘Meta-searching’; and
b/ Performing ‘offline’ searches on any Company web site.
Automated Queries for API Customers
However, Company does allow automated queries for customers with valid access to our API. These customers must adhere to the terms and conditions of our API agreement and any additional requirements specified in their API contract.
3.3 No Copies
You may not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services or the Site, or remove or obscure the copyright notice or other notices displayed on the Site. Except as provided above, you may not reproduce, print, cache, store or distribute content retrieved from the Site in any way, for any commercial use without the prior written permission of Company or the copyright holder identified in the relevant copyright notice.
3.4 Copyrights
All content available on Tiptrans.com, including site design, text, graphics, interfaces and the selection of arrangements thereof is copyrighted by Company, with all rights reserved, or is the property of Company or third parties protected by intellectual property rights.
If you believe that content on Company' website infringes your copyright, you should send a notice of copyright infringement to Company' Copyright Agent. Your notice must comply with the provisions of the Copyright Ordinance of Hong Kong (Cap. 528) by providing the following information:
A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
A statement that the information in your notice is accurate and that you are authorized to act on behalf of the owner of the copyright interest involved.
Your signature.
The notice should be sent to:
Tiptrans, Attn: Copyright Agent, 62 Connaught Road West, 3F, Si Toi Building, Hong Kong or via email to cs(at)tiptrans.com.
Upon receipt of a notice that meets the requirements of the Copyright Ordinance, Company will take appropriate action, including removal of the challenged content from its website.
3.5 Trademarks
We want to ensure that there is no confusion about which materials and services are provided by Company and which are not. You may not use any mark that appears on our website without the prior written consent of the owner of the mark. Company does not control and assumes no responsibility for content that appears on a third party's website that may be accessed via our website, and trademark owners should contact third-party sites directly to resolve trademark disputes.
If you own a registered trademark (or represent the owner of a registered trademark) and object to content on Tiptrans.com that corresponds to your trademark, or if you believe that we have improperly used your registered trademark to promote Tiptrans.com on a third-party website, please send a signed letter on company stationery with the following information to the address below:
a/ Name of Company
b/ Contact information (including email address)
c/ List of registered trademark(s) in question, including a copy of each relevant federal trademark registration certificate(s)
d/ The identity of the advertisement(s) in question (via the URL stated on the bottom line of the ad or other identifying information). Indicate if your complaint is limited to specific advertisers/advertisements or if it is a general objection to all advertisers.
e/ If certain affiliates or partners are permitted to use your trademark in their ad content, please list the company names in your letter.
f/ Include the statement: ‘I have a good faith belief that the use of the trademarks described above with the advertisements described above is not authorized by the trademark owner or its agent, nor is such use otherwise permissible under law.’
g/ Include the statement: ‘I represent that the information in this notification is true and correct and that I am authorized to act on behalf of the trademark owner.’
h/ Your signature
Send this written communication to:
Tiptrans, Attn: Copyright Agent, 62 Connaught Road West, 3F, Si Toi Building, Hong Kong or via email to cs(at)tiptrans.com.
Upon receipt of this notice, Company will confirm the existence of the federal registration of the trademark in question and will take appropriate action, as deemed necessary in its sole discretion. This may include removing the challenged content from Tiptrans.com. If the challenged content has been provided to Company by a third party, and Company determines in its sole discretion that the content is identical to the registered mark and is used in connection with goods and/or services covered by the trademark owner's federal registration, Company will provide notice to the third party before removing the content. If the third party can demonstrate prior to removal that it has its own trademark registration or approved trademark application covering the challenged content, Company will not remove the content.
Company will comply with the terms of any court order relating to the behavior of the challenged party as identified in the court order.
4.1 Costs
The costs for the Tiptrans services are listed on the site at https://www.tiptrans.com/price-list
4.1.1 Funding Your Account
Customers must deposit funds into their account for postage, membership fees, duties and taxes when applicable, and package processing fees. The payee account (PayPal, credit card, or bank account) information submitted during deposit needs to match the information on the Tiptrans account. Company does not allow third-party payments and reserves the right to put accounts on security hold or suspend accounts that have been funded by third parties.
Premium membership subscriptions, both monthly and annual, will be automatically renewed unless you notify us otherwise prior to the renewal date and must be cleared before processing packages in your suite. Monthly / yearly membership charges are non-refundable.
If a Customer has allowed Company to store their payment method, the Company may automatically charge the stored payment method for any purchases made through the platform.
4.1.2 Payment fees
Company may charge different payment fees based on the selected funding source. These fees are advertised prior to funding and are in addition to any costs for our services. The purpose of these fees is to cover the fees charged by the payment processor and are therefore non-refundable. Please review the payment fee information carefully before proceeding with your deposit.
4.1.3 Balance Refund
Any unused balance in your account may be refunded to you, to the original funding source if possible. If this is not possible, you may choose to receive the refund via bank transfer or PayPal transfer. Please note that you will be responsible for any fees associated with the transfer. To request a refund, please contact our customer service team at cs(a)tiptrans.com.
4.2 Inactive Accounts
If your account has been inactive for a period of two years, it will be closed and any remaining balance will be forfeited. To avoid having your account closed, please make sure to log in to your account at least once every two years or contact our customer service team to request an extension.
4.3 Billing Issues
If you have a billing issue or concern, contact our customer service team within 30 days of the transaction in question. After 30 days, transactions are considered final and cannot be disputed.
4.4 Billed Charges
Company will never charge your account from our side. Our operators do not have the ability to do so. Every service must be ordered by you directly. The only exceptions to this are:
a/ Packing material during consolidation or repacking services
b/ Cash-On-Delivery fees
c/ Taxes and duties
d/ Storage fees
If we charge a fee that results in a negative balance on your account, we request that you settle this debt within 7 days.
4.5 Registration
It is required that you open a Tiptrans Account and provide true, accurate, current, and complete information about yourself (the ‘Registration Information’) before using our Services. You must also maintain and update the Registration Information to ensure its accuracy. If you provide any false, outdated, or incomplete information, or if Company has reason to believe that the information you have provided is false, outdated, or incomplete, we reserve the right to immediately suspend or terminate your access to our Site and Services. Failure to comply with these requirements may result in the refusal of use of the Site and Services.
4.5.1 Address change
Customers are allowed to change their address only with the approval of Company. The user's name cannot be changed. Company may require the customer to refund the balance prior to changing their address, as the funds on the balance may be tied to the old address. The address can only be changed once every six months.
4.6 Prohibited Countries & Persons
Company will not provide services to any of the following countries/regions:
a/ Cuba
b/ Iran
c/ Myanmar
d/ North Korea
e/ Sudan
f/ Syria
g/ Libya
Furthermore, shipments to Russia, Belarus, Afghanistan, Indonesia and Venezuela are allowed only for verified customers (see ‘KYC procedure’)
Company will not provide service to individuals or entities that are listed on the U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List, the U.S. State Department Debarred Parties List, or the List of Specially Designated Nationals maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control. Company will also not provide service to any individual or entity that is directly or indirectly involved in the financing, commission, or support of terrorist activities, or in the development or production of nuclear, chemical, biological weapons, or missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).
In addition, Company will not provide service to individuals or entities that are listed on restricted parties lists in the European Union, the United Kingdom, or Hong Kong, or that are located in countries that are subject to sanctions or trade restrictions under these or other applicable laws and regulations. Company reserves the right to update this list at any time in accordance with current laws and regulations. Customers are responsible for ensuring that they are not restricted from receiving Company services based on their location or other circumstances, and Company is not responsible for any issues that may arise as a result of customers' failure to comply with these requirements.
Company will not provide service to individuals or entities that are identified as ‘Prohibited Persons’ as defined in this Agreement. A ‘Prohibited Person’ includes:
A person who is a ‘designated national,’ ‘specially designated national,’ ‘specially designated terrorist,’ ‘specially designated global terrorist,’ ‘foreign terrorist organization,’ ‘specially designated narcotics trafficker,’ or ‘blocked person’ within the definitions set forth in the Foreign Assets Control Regulations of the United States Treasury Department, 31 C.F.R., Subtitle B, Chapter V, as amended (the ‘OFAC Regulations’) or who otherwise appears on the list of Specially Designated Nationals and Blocked Persons, Appendix A to the OFAC Regulations (with the list available on OFAC's website).
The government of Cuba, Iran, or Sudan, including any political subdivision, agency, or instrumentality thereof, or any other country against which the United States maintains economic sanctions or embargos under the OFAC Regulations or Executive Order.
A person acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or controlled by, any government, individual, or group against which the United States maintains economic sanctions or embargoes under the OFAC Regulations or Executive Order.
A person who is described in section 1 of Executive Order 13224 – Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to Commit, or Support Terrorism, effective September 24, 2001.
A person on any other list of terrorists or terrorist organizations maintained pursuant to any of the rules or regulations of OFAC or pursuant to any other Executive Order.
A person in violation of any other law, regulation, or Executive Order of similar import, as each such law has been or may be amended, adjusted, or modified or reviewed from time to time.
In addition to the above, Company will not provide service to individuals or entities that are listed on restricted parties lists in the European Union, the United Kingdom, or Hong Kong, or that are located in countries that are subject to sanctions or trade restrictions under these or other applicable laws and regulations.
If Company believes that a customer may be a Prohibited Person, or if a customer requests that Company arrange for the shipment of items to an individual or entity believed to be a Prohibited Person, Company may ask the customer to provide documentation to prove that they are not a Prohibited Person. If the identity of the customer or the recipient of the shipment cannot be proven to Company' satisfaction, Company reserves the right to remove the shipping address from the customer's account or to cancel the customer's account. Company may also request that the customer sign a Statement of Assurance, stating that they understand their obligations under export laws and that they will conduct screening to ensure that they do not export to Prohibited Persons using Company' services or the services of its unaffiliated freight forwarders and carriers.
4.7 Fraud Prevention
Fraud Prevention is a top priority at Company. We use a variety of tools and techniques to prevent payment fraud and protect your account information. It is important to note that all items sent to our facilities must have been purchased by you and paid for in full. If we have any doubts about the legitimacy of a transaction, we may request proof of payment, such as bank or credit card statements, copies of your credit card, or other relevant documents. This request may be made for any package delivered to your box. In the event that we have reasonable doubt that you have committed fraud, your account may be suspended pending an investigation or terminated right away. This determination may be based on reports from the seller, shipping company, payment processor, law enforcement, or other parties. If you suspect fraudulent activity, please email cs(at)@Company.com with subject including the word ‘Fraud’.
4.8 Access To Account
4.8.1 Password
As a customer of Company, it is your responsibility to keep your password safe and secure. Company has no legal obligations if your password is leaked, include cases where it was obtained from our site through hacking practices. Please take all necessary precautions to protect your account and contact us immediately if you believe your password has been compromised.
4.8.2 Account Access Restriction
In the event of a problem with payment, a package, suspected fraudulent activity, or unusual account activity, Company reserves the right to put your account on security hold. Please note that this will not stop charges from accruing, such as storage fees or membership fees. We will work to clarify any issues in a timely manner through email communication. Please note that there is no direct line to our security team and the only channel for addressing any issues is through email.
4.9 Account Verification (KYC)
After registering an account with Company, you may be asked to submit various forms of identification. These forms of identification may include a driver's license, passport, utility bills, and/or a Power of Attorney. Your account will be placed on hold during the verification process, which is known as KYC (Know-Your-Customer). The verification process may be triggered anytime by any team member or by our system based on various factors, such as high-risk shipping destinations, large or unusual orders, payment anomalies, or other unusual activities. Once verification is complete, we will increase your Verification score, which may result in increased spending limits and other perks. This process is designed to ensure the security and integrity of our services.
4.10 Export & Import Regulations
As a customer of Company, it is your responsibility to ensure that you are complying with all applicable export laws in the country where you are using our service. If you have any doubts about whether or not your items require special documents, please verify this with our customer service team prior to shipping to our warehouse. If you have any other questions or concerns about export compliance, please do not hesitate to contact us. Please be aware that failure to comply with export laws may result in legal consequences for you.
In addition to complying with export laws, it is also your responsibility as a customer of Company to ensure that you are complying with all applicable import laws in the country where you are receiving your goods. The shipping company that delivers your goods may be able to assist you with the import procedures, but you are ultimately responsible for ensuring that all necessary steps are taken to import your items into your country legally. This includes being responsible for all taxes and duties that may be applicable. Please note that all of our services are delivered duty unpaid (DDU), meaning that it is your responsibility to pay any applicable taxes and duties upon receipt of your goods. Failure to comply with import laws may result in legal consequences for you and for Company. As with export compliance, we are unable to provide legal advice on import compliance, so it is important that you seek out the necessary resources to ensure compliance with all applicable laws.
4.11 Local Shopping (Jurisdiction of the Warehouses)
Customers are not allowed to use Company warehouses for purchases of products from countries other than those designated for each warehouse. For example, the UK warehouse can only be used for deliveries from the UK, and the EU warehouses can only be used for purchases from EU countries. The same applies to the China warehouse, which can only be used for purchases made in China. The only exceptions to this rule are the Hong Kong warehouse, which is a tax-free port, and the Czech Republic warehouse, where Company allows customers to have deliveries from non-EU countries. Customers are responsible for paying any import taxes or duties that may be required for their purchases, and Company is not responsible for any such fees. Customers should carefully review the terms and conditions of Company, as well as the applicable customs and import regulations, to understand their responsibilities and obligations related to their cross-border purchases.
4.12 Prohibited Items
It is strictly prohibited to ship any prohibited items to our warehouse. A list of prohibited items can be found at https://www.tiptrans.com/shipping-restrictions. Company fully cooperates with law enforcement agencies and routine checks may be conducted in our warehouses. By using our services, you agree that either a law enforcement agency or warehouse staff may inspect the contents of your package to ensure that you are not violating our terms. If any prohibited items are found in your package, we reserve the right to terminate your account. Please make sure to familiarize yourself with the shipping restrictions and refrain from sending any prohibited items to our warehouse to avoid any potential legal consequences.
4.13 Format Of Your Virtual Address
It is imperative that each package sent to Company be correctly addressed. Your full name and Suite number must be clearly written on each package (+ word ‘Tiptrans’ in Germany). If a package arrives with an incorrect or incomplete address (e.g. missing mailbox number or an unrecognizable or misspelled name), Company will make an effort to determine its rightful owner. If we are able to identify the owner, the package will be placed in the correct mailbox and a ‘Owner Identification fee’ will be assessed. If the owner cannot be identified and a claim with tracking information is not submitted within 30 days of the package's arrival, Company reserves the right to dispose of the package at our sole discretion.
4.14 ID/Name Mismatch
In the event that there is a discrepancy between the suite number and name on a package, the suite number will take precedence. If a package is labeled with a different name than the one assigned to the corresponding suite, we will charge a ‘Another name on the label fee.’
4.15 Storage
Every package stored in our warehouse is entitled to 30 days of storage at no cost, as long as it fits within the allocated box size. If your package exceeds the allotted box size, a storage fee will be charged. After 30 days, an additional storage fee will be assessed. If you do not order a shipment from the specific warehouse where your package is being stored within the last 30 days, the storage fee will double after 60 days. If you do not have a sufficient balance to cover the storage fees, the fees will still be charged and your account balance will become negative. You will have 7 days to pay the outstanding debt, after which your account will be considered abandoned and your packages will be disposed of at our discretion.
4.16 Return to Sender / Refuse a Package
We are unable to refuse packages from carriers on your behalf. If you wish to return a package to the vendor after it has been processed into your account, you can make a special request to do so for a ‘Return a package’ fee. Please note that we cannot return packages to the sender unless this process is followed.
4.17 Oversize Packages
It is important that you seek prior approval before shipping any oversize packages to our warehouse. A package is considered oversize if our shipping calculator is unable to calculate a shipping rate for it. Failure to obtain approval for shipping oversize packages may result in delays or additional fees or not accepting such a package for delivery.
4.18 Non-delivered Packages
Company is not responsible for any packages that are not delivered to our warehouses, regardless of the reason provided by the carrier. Our warehouses are open during regular business hours and we do not filter incoming packages. It is your responsibility to ensure that your packages are properly addressed and shipped to our warehouse according to the carrier's guidelines. If you experience any issues with the delivery of your packages, you will need to contact the carrier or the seller directly to resolve them.
5.1 Consolidation
Our consolidation service allows you to combine your packages according to your instructions. We will take photos of the consolidation process and you are required to review these photos before the package is shipped. Please note that we cannot accept responsibility for any missing items during consolidation unless the item was photographed. If you suspect that an item is missing from your consolidated package, you must use our ‘Check content’ service before shipping to confirm that the item is included. This will help to ensure that all of your items are accounted for and shipped together as intended.
Oversized and palletized packages may not be consolidated.
Company uses used boxes for consolidation, which is a cost-effective and environmentally friendly solution. However, if a customer prefers a brand new box for their consolidated shipment, they can make this request as a Special Request during the consolidation order process. Company will then provide a brand new box for the consolidated shipment, but this will be charged against the customer's balance. Customers should note that using a brand new box may increase the cost of their consolidation order, as well as the environmental impact of their shipment. Company encourages customers to consider the environmental benefits of using used boxes and to choose this option whenever possible.
5.2 Assisted Purchase
We may purchase goods on your behalf. However, we are not responsible for the quality, warranties, delivery issues, back-up orders, or replacements for any goods that we purchase for you. We will inform you when we place the order and when the package arrives in your box. It is your responsibility to monitor your packages and inform us no later than 30 days if an order has not been delivered, in order to allow us to open a claim in a timely manner. We cannot guarantee a refund of the payment after 30 days. Any incoming package that is purchased on your behalf will be treated the same as any other incoming package. If you wish to return a purchased item, our ‘Return a package’ service may be used to do so. In this case, Company will transfer any funds received from the seller to your account balance.
5.3 Shipping
Company ships packages through the networks of various carriers, as offered in our shipping calculator. Company is not responsible for the shipping process itself. Our responsibility ends when the carrier accepts the package into their network. By using our services, you confirm your acceptance of the terms and conditions of the selected shipping company and agree to comply with them. If there is any discrepancy between the information available on the Company website and the terms and conditions of the carrier, the latter shall prevail, except for the insurance policy. By using our service, you give us permission to inspect the contents of your package to ensure that the information provided about the contents of the package is accurate. It is your responsibility to ensure that you are familiar with and adhere to the terms and conditions of the carrier you have selected for shipping.
It is prohibited to ship packages to other forwarders with virtual addresses. Virtual addresses are used by some forwarders to provide a local address for customers to use when making purchases from international websites. However, using a virtual address to ship packages to another forwarder is not allowed under Company' terms and conditions.
Only Business Premium accounts are eligible to use Company' Fullfilling service, which allows for re-shipping of packages within the same country. Customers with Business Premium accounts may also ship packages to other transport companies, subject to the terms and conditions of those companies. Customers with other account types are not permitted to re-ship packages or ship to other transport companies using Company' services.
Customers who need to ship multiple packages to multiple addresses can use the Drop Shipping service offered by Company. This service allows customers to easily send packages to multiple recipients from a single order. To use the Drop Shipping service, customers must have a Premium membership.
5.4 Hazardous Materials (‘HAZMAT’)
It is important for customers to respect the terms of the carrier when it comes to hazmat shipments. Hazmat, or hazardous materials, are items that pose a potential risk to health, safety, and property during transportation. These items may be restricted or banned from being shipped by certain carriers, and it is the customer's responsibility to ensure that they are not attempting to ship any hazmat items that are not allowed. If a customer tries to ship hazmat goods that are not permitted, the package is likely to be returned to the warehouse and the shipping cost and any processing fees will not be refunded. Customers should carefully review the carrier's terms and conditions and any applicable laws and regulations before attempting to ship hazmat items to ensure that they are complying with all relevant requirements. Company is not responsible for any issues that may arise as a result of customers' failure to follow the carrier's terms and conditions or applicable laws and regulations.
6.1 General Liability
Company's total responsibility for shipped packages shall not exceed the amount of processing fees (excluding actual shipping fees).
The Customer agrees to indemnify and hold Company harmless from any and all claims, including legal fees incurred in defending against said claims, from third parties arising out of the transmission of the package/mail sent by the customer through Company.
Company shall not be held responsible for any damage resulting from an error or omission caused by the customer providing false or incorrect information or for failing to provide all necessary information.
However, Company will assist the customer with any claims and any financial proceeds gained (if the claim is successful) will be credited to the customer's account balance.
6.2 Content of the Package
Company is not liable for the contents of any package unless the customer requests the ‘Content Photo’ service and it can be proven what was inside the package. In this case, Company's liability is limited to the processing fees paid by the customer for that specific package. If you have any doubts about the contents of a package, we recommend ordering the ‘Content Photo’ service to confirm its contents. Company reserves the right to terminate your account if you order forwarding for a package that does not belong to your account. It is your responsibility to ensure that you are only ordering forwarding for packages that you have legally acquired and have the right to ship.
6.3 Damaged or Lost Packages (Insurance)
Company is responsible for packages while they are in our warehouses. The value of the package is determined by the customer's declaration or by provided invoices (whichever value is lower). If a package is damaged or lost during transit, Company will assist the customer with the claim process. It is important to note that the carrier's insurance policy may not always apply to the shipment, as it may be valid only if the customer pays the full shipping rate (which is unlikely with Company service, which usually includes a discount). Company will always compensate the shipping cost if the package is confirmed lost. The contents of the package (whether the package was delivered or not) will be subject to compensation only if the customer has opted for full insurance, as outlined in our Insurance policy: https://support.tiptrans.com/325492-Insurance. It is important to report any damage to a package within 3 days of delivery, as claims for damage reported after this time may be automatically rejected.
6.4 Delays
Company will not compensate for any delays in delivery, fees arising during the processing of your order, or any inconveniences caused by such delays. If your order is time-sensitive, you may wish to consider purchasing a guaranteed delivery service (if offered by the carrier of your choice) or signing up for a Business Premium plan. Requests from Business Premium customers will be given priority treatment. Company is not responsible for delays caused by the carrier or any other external factors.
7.1 Forceful Termination
You agree that in the event that you violate this Agreement, Company reserves the right to terminate your access to the Services and remove or modify any content within the Services. This termination may be carried out without prior notice. Company may also deactivate or delete your account and related information and files, or bar any further access to such files or Services. Any data collected from your use of the Site may be retained by Company at its discretion. Company will not be held liable for any damages resulting from the termination of your access to the Services. If your access to the Services is terminated, your obligations under this Agreement, including the indemnification of Company and the agreement that any claims against Company will be barred after one year from the date they accrue, will remain in effect.
7.2 Cancellation of Account
You may cancel your Company account at any time by contacting Customer Support. Company also reserves the right to cancel your account or refuse service to you at any time, for any reason, including repeat infringement of this Agreement.
8.1 Indemnification
By using the Company Services, you agree to indemnify and hold Company, its officers, agents, partners, and employees, harmless from any and all claims, damages, or expenses, including reasonable attorneys' fees, arising out of your use of the Services, your violation of this Agreement, or your violation of the rights of another.
8.2 Limitation of Liability
To the fullest extent permitted by applicable law, in no event will Tiptrans, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Tiptrans and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one dollar or any amounts actually paid in cash by you to Tiptrans for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
8.3 Governing Law
This agreement and any disputes arising out of or in connection with this agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China (‘Hong Kong’). The parties hereby submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any disputes arising out of or in connection with this agreement.
8.4 Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
8.5 Assignment
You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
8.6 No Agency
Nothing in this agreement shall be deemed to create a partnership, joint venture or agency relationship between the parties. Neither party shall have the right or authority to bind the other party or to assume or create any obligation or liability on behalf of the other party. All provisions of this agreement relating to indemnification, waiver, and limitation of liability shall survive the termination of this agreement.
8.7 Force Majeure
We shall not be liable for any failure or delay in performance under this agreement due to any cause beyond our reasonable control, including acts of God, war, strikes or labor disputes, transportation difficulties, hacking, spam, any failure of a computer, server, or software, earthquakes, fires, floods, epidemics, pandemics, or other disasters. If any such event occurs, we may, in our sole discretion, either terminate this agreement or suspend our performance hereunder for a period of time equal to the duration of the event. Upon resolution of the event, we will use commercially reasonable efforts to resume performance under this agreement.
8.8 No Waiver
Any waiver of any provision of this Agreement will be effective only if in writing and signed by Company.
8.9 Disclaimer of Warranties
You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
8.10 Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Hong Kong without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Hong Kong. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Hong Kong, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
8.11 Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
8.12 Entire Agreement
This Terms of Service constitutes the entire agreement between you and the company and governs your use of the service, superseding any prior agreements between you and the company. You may also be subject to additional terms and conditions that may apply when you use affiliated services, third-party content, or third-party software. If any part of this Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of the company to exercise or enforce any right or provision of this Terms of Service shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service or this Terms of Service must be filed within one year after such claim or cause of action arose or be forever barred.
8.13 Links to other legal documents
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This document was last updated on Apr 17, 2023