| Unlimited inbound packages Receive unlimited packages |
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| Free package photos (external) Including package overview and label |
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| Shipped packages Payable on every outbound package |
$5 |
$0 |
$0 |
Received package
For receiving your package |
$5 (Hong Kong)
$0 (China, DE, CZ, UK) |
$0 |
$0 |
| Consolidation Payable on every consolidation order |
$5 |
$3 |
$1 |
| Assisted purchase (online order)We do your online shopping for you |
$5 + 5% |
$5 + 5% |
$1 + 3% |
| In-store shopping service We shop for you in person at a physical store |
$10 + $10/hour |
$10 + $10/hour |
$10 + $10/hour |
| Search and buy Our shoppers track down and buy your product(s) |
$10 + 5% |
$10 + 5% |
$10 + 3% |
| Returned packageFor returning a package to the seller |
$10 |
$5 |
$5 |
Taobao registration
For opening an account on Taobao. Service includes pre-paid Hong Kong SIM card (required for verification). |
$29 |
$9 |
$9 |
| Extra tapeFor applying extra tape to strengthen your package |
$3 |
$1 |
$1 |
| Package pick-up For delivering your package(s) to our warehouse |
$5 + Shipping cost to our warehouse |
$5 + Shipping cost to our warehouse |
$5 + Shipping cost to our warehouse |
| Owner identification fee For contacting the shipper to provide identification details in cases where incomplete addresses or no product/sender name are given |
$2 |
$1 |
$1 |
| Package content photos (internal) We provide you with 3 photos of your internal packaging |
$3 |
$2 |
$1 |
| Package content inspectionWe open up your package to check the quality/function of your items |
$5 |
$5 |
$5 |
| Express service Super-fast processing |
$2 |
$1 |
$0.5 |
| Contact supplier For contacting a specific supplier |
$5 |
$5 |
$5 |
| Check supplier Individual/company verification |
$10 |
$10 |
$10 |
| Local payment For paying via our local bank account (conditions apply) |
$10 + 5% |
$10 + 5% |
$10 + 3% |
| Collect on delivery When we pay for shipping on your inbound package |
$2 + 5% |
$1 + 5% |
$1 + 3% |
| Repacking For poorly packed items or our Split Package service |
$5 + Packing material cost |
$3 + Packing material cost |
$1 + Packing material cost |
Remove invoices
For removing all original invoices (external and internal) |
$2 |
$1 |
$0.5 |
Attach documents
For affixing invoices/labels to your package(s) |
$4 |
$3 |
$2 |
Shrink package
For reducing package size to save on shipping costs |
$5 |
$3 |
$1 |
Split package
For splitting items into separate packages |
$5 |
$3 |
$0 |
Specific instructions
For attending to specific instructions during consolidation or shipping |
$3 |
$2 |
$1 |
Destroy package
For safe liquidation of all packaging including contents |
$2 |
$1 |
$1 |
| Drop shipping When sending packages to your customers directly (conditions apply) |
N/A |
$2 |
$0 |
Other name(s) on package
For receiving packages in another name (when your account is used by another person) |
$3 |
$2 |
$1 |
Customs assistance
For assistance with customs clearance when importing to the Czech Republic and China |
$30 |
$20 |
$10 |
| MailFor each item of mail received |
$10 |
$0 |
$0 |
| Container/truck loading/pickupHandling fee |
$15 +
$50/1CBM (35.31 cubic ft) |
$10 +
$40/1CBM (35.31 cubic ft) |
$10 +
$20/1CBM (35.31 cubic ft) |
| Box size: Chinese warehouseWe measure box size by volume, e.g. a package measuring 40 x 40 x 40cm is the same as 80 x 40 x 20cm. We charge a storage fee (based on volume) for accepting packages when your box is full. |
0.06CBM (2.12 cubic ft)
40*40*40cm (16*16*16 in) |
0.6CBM (17.6 cubic ft)
1*1*0.6m (39*39*24 in) |
1CBM (35.31 cubic ft)
1*1*1m (39*39*39 in) |
| Box size: Hong Kong warehouseWe measure box size by volume, e.g. a package measuring 40 x 40 x 40cm is the same as 80 x 40 x 20cm. We charge a storage fee (based on volume) for accepting packages when your box is full. |
0.06CBM (2.12 cubic ft)
40*40*40cm (16*16*16 in) |
0.2CBM (7 cubic ft)
100*50*40cm (39*20*16 in) |
0.2CBM (7 cubic ft)
100*50*40cm (39*20*16 in) |
| Box size: Czech warehouseWe measure box size by volume, e.g. a package measuring 40 x 40 x 40cm is the same as 80 x 40 x 20cm. We charge a storage fee (based on volume) for accepting packages when your box is full. |
0.06CBM (2.12 cubic ft)
40*40*40cm (16*16*16 in) |
0.6CBM (17.6 cubic ft)
1*1*0.6m (39*39*24 in) |
1CBM (35.31 cubic ft)
1*1*1m (39*39*39 in) |
| Box size: German warehouseWe measure box size by volume, e.g. a package measuring 40 x 40 x 40cm is the same as 80 x 40 x 20cm. We charge a storage fee (based on volume) for accepting packages when your box is full. |
0.06CBM (2.12 cubic ft)
40*40*40cm (16*16*16 in) |
0.6CBM (17.6 cubic ft)
1*1*0.6m (39*39*24 in) |
1CBM (35.31 cubic ft)
1*1*1m (39*39*39 in) |
| Box size: UK warehouseWe measure box size by volume, e.g. a package measuring 40 x 40 x 40cm is the same as 80 x 40 x 20cm. We charge a storage fee (based on volume) for accepting packages when your box is full. |
0.06CBM (2.12 cubic ft)
40*40*40cm (16*16*16 in) |
0.2CBM (7 cubic ft)
100*50*40cm (39*20*16 in) |
0.4CBM (14 cubic ft)
100*100*40cm (39*40*16 in) |
Additional storage
All packages stored for more than 30 days & all packages delivered to a full storage box are subject to storage fees (billed based on volume). We charge double the fee for storage at our Hong Kong warehouse. |
$50/
1 CBM (35 cubic ft)
min. $2 |
$40/
1 CBM (35 cubic ft)
min. $1 |
$20/
1 CBM (35 cubic ft)
min. $0 |
