Prohibited and Restricted items

The prohibited/restricted items listed below are classified as dangerous goods by most carriers. Therefore, we may not be able to ship them. It is your responsibility to make sure that the packages delivered to our warehouses DO NOT contain any of these items. If they do, your account may be terminated immediately. We may also refuse and/or destroy any such packages without prior notice.

Prohibited Items - All Warehouses

The following items are not accepted for transport under any circumstances:

  • Aerosol
  • Aftershaves
  • Air Bag
  • Ammunition
  • Animals of any form (alive or dead)
  • Any item containing petrol (liquid, gas, or fumes)
  • Aromatherapy oil
  • Basin
  • Biological samples
  • Counterfeit currency
  • Dangerous goods
  • Driving license and other ID cards/passports
  • Explosives
  • Filth
  • Fire extinguisher
  • Flammable liquids (include high % Alcohol)
  • Fragrance
  • Goods from Ethiopia
  • Gun (include replicas)
  • Hazardous goods
  • Human flesh/remains
  • Ice / Dry Ice
  • Infectious substances
  • Ivory
  • Knives
  • Lighter / Matches
  • Magnets
  • Meat
  • Nail varnish / polish / gel
  • Perishable goods (all)
  • Plants (dry, wet)
  • Powders / crystals
  • Weapons (include replicas)

Prohibited Items - Hong Kong

In addition to the 'All Warehouses' list

  • Laptops
  • Mobile phones

Prohibited Items - Czech Republic

In addition to the 'All Warehouses' list

  • Food (incl. retail packed) to the UK
  • Items with batteries (outside EU) (Deutsche Post DHL)

Prohibited Items - Germany

In addition to the 'All Warehouses' list

  • Battery / Items with batteries shipped via AIR (Deutsche Post DHL)
  • Food (incl. retail packed) to the UK

Prohibited Items - United Kingdom

In addition to the 'All Warehouses' list

  • Cash, credit, and debit cards
  • Chainsaw
  • Cheques
  • Chocolate
  • Christmas crackers
  • Computers / laptops / notebooks / tablets
  • Drugs (including prescription)
  • Engines
  • Food items (incl. pet foods)
  • Gearbox
  • Geochron
  • Hoverboard / Segway
  • Jewelry
  • Juice
  • Kayaks
  • Liquids / Creams / Oils
  • Lithium batteries
  • Lottery tickets
  • Medical equipment
  • Milk powder (formula)
  • Mobile phones (by air)
  • Oil
  • Paint
  • Perfumes
  • Precious metals (e.g., gold, silver)
  • Printer toner / Ink Cartridges
  • Seatbelt tensioner
  • Settee
  • Sink / Basin
  • Slush syrup
  • Sofa
  • Stamps
  • Steering wheel
  • Tickets
  • Tobacco and tobacco products
  • Toilets
  • Vehicle bonnet
  • Vehicle bumper
  • Water
  • Windscreen

Restricted Items - All Warehouses

The following items are occasionally restricted by carriers, meaning your preferred carrier may not be able to ship them. Although we are able to ship them in most cases, surcharges may apply in addition to general shipping costs. If you have any questions, please contact us prior to shipment.

  • More than 2 devices with batteries (e.g., mobile phones)

Restricted Items - Shenzhen

In addition to the 'All Warehouses' list

  • Battery / Items with batteries - we can ship it, but general rates do not apply.
  • Cultural items - books, audio/video, art items
  • Famous brand/brand copy items (e.g., Nike, Apple)
  • Food products, tea
  • Liquids, cream, cosmetics, powders
  • Medical items (masks, respirators, etc.) - can ship if you have paperwork in order. Rates are much higher (often +50%). Contact us to quote you.
  • Medicine

Restricted Items - Hong Kong

In addition to the 'All Warehouses' list

  • Medicine

Restricted Items - United Kingdom

In addition to the 'All Warehouses' list

  • Alcoholic beverages (beer/wine is OK, Liquors only by land)
  • Shipments to Russian Federation - we ship only commercial goods for the companies. We can not ship to individuals.

Customer Responsibility

It is your responsibility to ensure your packages do not contain any of the items on the above lists. In case of any doubt, please contact us prior to shipment and we'll be happy to help. You can get more information here.

What our customers think

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kelvin blessing

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Lukáš Ruta