Prohibited and Restricted items

The prohibited/restricted items listed below are classified as dangerous goods by most carriers. Therefore, we may not be able to ship them. It is your responsibility to make sure that the packages delivered to our warehouses DO NOT contain any of these items. If they do, your account may be terminated immediately. We may also refuse and/or destroy any such packages without prior notice.

Prohibited Items - All Warehouses

The following items are not accepted for transport under any circumstances:

  • Aerosol
  • Air Bag
  • Ammunition
  • Animals of any form (alive or dead)
  • Any item containing petrol (liquid, gas, or fumes)
  • Aromatherapy oil
  • Biological samples
  • Counterfeit currency
  • Dangerous goods
  • Driving license and other ID cards/passports
  • Explosives
  • Fire extinguisher
  • Flammable liquids
  • Goods from Ethiopia
  • Gun (include replicas)
  • Hazardous goods
  • Human flesh/remains
  • Ice / Dry Ice
  • Infectious substances
  • Ivory
  • Knives
  • Lighter / Matches
  • Magnets
  • Meat
  • Nail varnish / polish / gel
  • Perfumes, fragrances and aftershaves shipped by air
  • Perishable goods (all)
  • Plants (dry, wet)
  • Powders / crystals
  • Stand-alone batteries and power banks shipped by air
  • Tobacco and tobacco products
  • Weapons (include replicas)

Prohibited Items - Shenzhen

In addition to the 'All Warehouses' list

  • Apple and Samsung mobile phones
  • Bank cards
  • Drones, drone parts and accessories
  • Food products and tea
  • Stand-alone batteries and power banks

Prohibited Items - Hong Kong

In addition to the 'All Warehouses' list

  • E-cigarettes and vaping devices
  • Loose-leaf tea (retail-packed tea is OK)
  • Stand-alone batteries and power banks

Prohibited Items - Czech Republic

In addition to the 'All Warehouses' list

  • Batteries of any kind, also within the EU: Czech Post, Deutsche Post, DHL Germany, EMS
  • Food (incl. retail packed) to the UK

Prohibited Items - Germany

In addition to the 'All Warehouses' list

  • Batteries of any kind, also within the EU: Czech Post, Deutsche Post, DHL Germany, EMS
  • Food (incl. retail packed) to the UK

Prohibited Items - United Kingdom

In addition to the 'All Warehouses' list

  • Cash
  • Chainsaw
  • Cheques
  • Christmas crackers
  • Drugs (including prescription)
  • Engines
  • Gearbox
  • Geochron
  • Hoverboard / Segway
  • Kayaks
  • Lottery tickets
  • Medical equipment
  • Oil
  • Paint
  • Printer toner / Ink Cartridges
  • Seatbelt tensioner
  • Settee
  • Sink / Basin
  • Sofa
  • Steering wheel
  • Tickets
  • Toilets
  • Vehicle bonnet
  • Vehicle bumper
  • Windscreen

Restricted Items - All Warehouses

The following items are occasionally restricted by carriers, meaning your preferred carrier may not be able to ship them. Although we are able to ship them in most cases, surcharges may apply in addition to general shipping costs. If you have any questions, please contact us prior to shipment.

  • Food to the USA (FDA documentation required)
  • More than 2 devices with built-in batteries (e.g., mobile phones) in one shipment. Possible only if the shipment meets IATA PI 967 Section II and you contact us before sending.

Restricted Items - Shenzhen

In addition to the 'All Warehouses' list

  • Cultural items - books, audio/video, art items
  • Devices with built-in batteries (e.g., Chinese-brand phones): max 2 per shipment, only some couriers, general rates do not apply. Ask us before sending.
  • Famous brand/brand copy items (e.g., Nike, Apple)
  • Liquids, cream, cosmetics, powders
  • Medical items (masks, respirators, etc.) - can ship if you have paperwork in order. Rates are much higher (often +50%). Contact us to quote you.
  • Medicine

Restricted Items - Hong Kong

In addition to the 'All Warehouses' list

  • Devices with built-in batteries (phones, laptops): FedEx and UPS only
  • Medicine
  • SIM cards (to China) (SF Express)

Restricted Items - Czech Republic

In addition to the 'All Warehouses' list

  • Devices with built-in batteries: FedEx and UPS worldwide; within the EU also DPD and PPL
  • Perfumes, fragrances and aftershaves: by ground only
  • Spirits (hard liquor): within the EU by DPD only. Beer and wine ship worldwide; limits depend on the destination country.
  • Stand-alone batteries and power banks: within the EU by DPD only

Restricted Items - Germany

In addition to the 'All Warehouses' list

  • Devices with built-in batteries: FedEx and UPS worldwide; within the EU also DPD and PPL
  • Perfumes, fragrances and aftershaves: by ground only
  • Spirits (hard liquor): within the EU by DPD only. Beer and wine ship worldwide; limits depend on the destination country.
  • Stand-alone batteries and power banks: within the EU by DPD only

Restricted Items - United Kingdom

In addition to the 'All Warehouses' list

  • Alcoholic beverages including spirits: UPS and FedEx only (not Evri or Royal Mail)
  • Devices with built-in batteries (phones, laptops, tablets, computers): UPS and FedEx
  • Jewelry, precious metals, coins and stamps: mainly UPS and FedEx. Precious metals ship without insurance.
  • Liquids, creams, cosmetics, shampoo, juice, water: UPS and FedEx only (not Evri)
  • Packaged food (no meat, no fresh food), sweets, tea, supplements: mainly UPS and FedEx
  • Perfumes, fragrances and aftershaves: by ground only, UPS and FedEx (not Evri)
  • Stand-alone batteries: by ground only (e.g., UK to the EU)

Customer Responsibility

It is your responsibility to ensure your packages do not contain any of the items on the above lists. In case of any doubt, please contact us prior to shipment and we'll be happy to help. You can get more information here.

What our customers think

Its fantastic. Easy to use abd very practical to get packages from china

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the best service in CHina!

Jaime Cebedo

It was fast and efficient

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