Customer Responsibility
It is your responsibility to ensure your packages do not contain any of the items on the above lists. In case of any doubt, please contact us prior to shipment and we'll be happy to help. You can get more information here.
Prohibited and Restricted items
The prohibited/restricted items listed below are classified as dangerous goods by most carriers. Therefore, we may not be able to ship them. It is your responsibility to make sure that the packages delivered to our warehouses DO NOT contain any of these items. If they do, your account may be terminated immediately. We may also refuse and/or destroy any such packages without prior notice.
Prohibited Items - United Kingdom
The following items are not accepted for transport under any circumstances:
- Aerosol
- Aftershaves
- Air Bag
- Ammunition
- Animals of any form (alive or dead)
- Any item containing petrol (liquid, gas, or fumes)
- Aromatherapy oil
- Basin
- Biological samples
- Cash, credit, and debit cards
- Chainsaw
- Cheques
- Chocolate
- Christmas crackers
- Computers / laptops / notebooks / tablets
- Counterfeit currency
- Dangerous goods
- Driving license and other ID cards/passports
- Drugs (including prescription)
- Engines
- Explosives
- Filth
- Fire extinguisher
- Flammable liquids (include high % Alcohol)
- Food items (incl. pet foods)
- Fragrance
- Gearbox
- Geochron
- Goods from Ethiopia
- Gun (include replicas)
- Hazardous goods
- Hoverboard / Segway
- Human flesh/remains
- Ice / Dry Ice
- Infectious substances
- Ivory
- Jewelry
- Juice
- Kayaks
- Knives
- Lighter / Matches
- Liquids / Creams / Oils
- Lithium batteries
- Lottery tickets
- Magnets
- Meat
- Medical equipment
- Milk powder (formula)
- Mobile phones (by air)
- Nail varnish / polish / gel
- Oil
- Paint
- Perfumes
- Perishable goods (all)
- Plants (dry, wet)
- Powders / crystals
- Precious metals (e.g., gold, silver)
- Printer toner / Ink Cartridges
- Seatbelt tensioner
- Settee
- Sink / Basin
- Slush syrup
- Sofa
- Stamps
- Steering wheel
- Tickets
- Tobacco and tobacco products
- Toilets
- Vehicle bonnet
- Vehicle bumper
- Water
- Weapons (include replicas)
- Windscreen
Restricted Items - United Kingdom
The following items are occasionally restricted by carriers, meaning your preferred carrier may not be able to ship them. Although we are able to ship them in most cases, surcharges may apply in addition to general shipping costs. If you have any questions, please contact us prior to shipment.
- Alcoholic beverages (beer/wine is OK, Liquors only by land)
- More than 2 devices with batteries (e.g., mobile phones)
- Shipments to Russian Federation - we ship only commercial goods for the companies. We can not ship to individuals.
What our customers think
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